Last updated: August 2026
1. Cancellation Window
Because we ship all orders within 24 hours of purchase to get your products to you as quickly as possible, order changes and cancellations can only be accommodated in a limited window of time. If you need to cancel or modify your order, please contact us as soon as possible after placing it.
2. How to Request a Cancellation
Email us at support@bejerh.com with your order number and “Cancellation Request” in the subject line. Our support team is available 24/7 and will confirm whether your order can still be cancelled.
3. If Your Order Has Already Shipped
If your order has already been processed or shipped by the time we receive your cancellation request, we will be unable to cancel it. In this case, you’re welcome to refuse delivery or initiate a return once the item arrives, in accordance with our Return & Refund Policy.
4. Refunds for Cancelled Orders
If your cancellation request is approved before the order ships, we will issue a full refund to your original payment method within 5–10 business days.
5. Order Modifications
Requests to change an item, size, color, or shipping address are subject to the same time-sensitive window as cancellations. We’ll always do our best to accommodate reasonable requests before your order ships.
6. Questions?
Our support team is available around the clock at support@bejerh.com to assist with any cancellation or modification requests.