Last updated: August 2026
1. Our Warranty Commitment
Because every Bejerh product is manufactured in our own factories under strict quality control, we stand behind what we make. All applicable products purchased from bejerh.com/ are covered by a limited warranty against manufacturing defects for 12 months from the date of delivery, unless otherwise stated on the individual product page.
2. What This Warranty Covers
- Defects in materials or workmanship under normal use
- Malfunctioning electronic components (for products with built-in electronics, such as Bluetooth-enabled sleep masks), where the malfunction is not caused by misuse, damage, or unauthorized modification
- Premature wear that is clearly inconsistent with normal, expected use
3. What This Warranty Does Not Cover
- Normal wear and tear
- Damage caused by misuse, accident, improper care, or unauthorized repair/modification
- Damage caused by exposure to liquids beyond the product’s stated water resistance (if any)
- Products purchased from unauthorized third-party resellers
- Cosmetic changes that do not affect functionality
4. How to File a Warranty Claim
- Contact us at support@bejerh.com with your order number, a description of the issue, and photos or video demonstrating the defect.
- Our team will review your claim, typically within 2–3 business days.
- If your claim is approved, we will offer a free repair, replacement, or refund, at our discretion.
5. Relationship to Our Return Policy
If your item is still within our standard 30-day return window, you may also be eligible for a return or exchange under our Return & Refund Policy. Warranty claims made after 30 days will be handled under the terms of this Warranty Policy.
6. Questions?
For any warranty-related questions, our support team is available 24/7 at support@bejerh.com.