Last updated: August 2026
30-Day, No-Reason Returns
We want you to shop with total confidence. If you’re not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery — no explanation required.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Returned within 30 days of the delivery date
- Unused and in the same condition that you received it
- In its original packaging, with all accessories and documentation included
- For hygiene-sensitive items (such as sleep masks or other products that contact the skin), the item must be unworn and any protective hygiene seal must remain intact
How to Start a Return
- Email us at support@bejerh.com with your order number and the item(s) you’d like to return.
- Our support team will confirm your eligibility and provide return instructions within 24 hours.
- Pack the item securely in its original packaging and ship it to the return address provided by our team.
- Once we receive and inspect your return, we’ll notify you of the approval status of your refund.
Refunds
Once your return is received and inspected, we will send you an email to confirm approval. If approved, your refund will be automatically processed to your original method of payment within 5–10 business days, depending on your bank or card issuer’s processing times.
Exchanges
If you’d prefer an exchange rather than a refund (for example, a different color or variant), let us know when you initiate your return, and we’ll do our best to arrange it, subject to stock availability.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery with photos of the issue. We will provide a free replacement or a full refund, including any return shipping costs, at no expense to you.
Non-Returnable Situations
The following are generally not eligible for return or refund:
- Items returned after the 30-day window without prior authorization
- Items that show clear signs of use, damage caused by the customer, or missing original packaging
- Gift cards or promotional items explicitly marked as final sale
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please first check your bank account again, then contact your credit card company or bank, as processing times can vary. If you’ve done this and still have not received your refund, please contact us at support@bejerh.com.
Questions?
Our support team is available 24/7 to help with any return or refund questions at support@bejerh.com.